On September 16, JD.com food delivery riders reported that the platform's rest function has been changed to require approval from station managers. If not approved, the platform will continue to force orders on them. This mechanism has now been widely implemented across the country, sparking concerns among riders about the infringement of their labor rights.
On Nov 9, a delivery courier publicly called out Liu Qiangdong, criticizing JD Delivery's "0.01-yuan treat" promotional event. The event forced merchants to bear the costs and drastically lowered courier delivery fees, causing courier earnings per order to drop far below normal levels, which triggered strong backlash from both merchants and couriers.