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Archive of content related to consumer rights protection.

Content 80 · Events 15

Luxeed V9 owner posts about two accidents within one month of purchase, questioning Huawei's 'slippery ground' explanation

11.10 ·Reported ·Importance II ·Sources 1 ·China

On November 10, a Luxeed V9 owner posted that their new car, purchased for approximately 500,000 yuan, was involved in two accidents within one month: the intelligent driving system hit a width-limiting stone bollard, and the brakes failed while the steering wheel malfunctioned in an underground garage, causing the car to hit a wall. Huawei explained it as ground slippage and negotiated compensation in the form of maintenance, but the owner rejected this, demanding evidence.

Netizen reports receiving funeral items and threatening text messages after a dispute with a JD.com courier in Dalian

11.10 ·Reported ·Importance II ·Sources 1 ·Dalian

On November 10, a netizen posted that they had a dispute with a JD.com courier in the Dalian Development Zone. Six months later, during the Qingming Festival, they received funeral items ordered and sent by the courier. After reporting it to the police, the courier continued to send threatening text messages. JD.com customer service asked for understanding, citing the courier's family difficulties, and the courier was only suspended for training and continued to deliver packages.

Snack store 'Ling Shi You Ming' faces netizen complaints over 'priority checkout for cigarette buyers' sign

11.08 ·Reported ·Importance II ·Sources 1 ·China

On November 8, a netizen posted on Xiaohongshu (RedNote) that a 'Ling Shi You Ming' store had posted a sign stating 'Priority checkout for cigarette buyers.' The sign was alleged to violate the tobacco advertising ban under the Advertising Law. The netizen has filed a complaint with 12315. The 12315 hotline stated that the store is legally permitted to sell cigarettes if they have the proper licenses, but could not immediately determine if the sign itself is reasonable.

Disabled resident in Jinjiang posts video accusing gas company of refusing gas delivery

11.08 ·Reported ·Importance II ·Sources 1 ·Quanzhou

On November 8, a disabled resident in Jinjiang, Quanzhou, Fujian Province posted videos for several consecutive days stating that they could not cook because the gas company refused to deliver gas, forcing them to eat instant noodles for days in protest. Complaints have not received an effective response to date.

Beijing vlogger overcharged 340 yuan for electric motorcycle registration, gets 280 yuan refunded after questioning

11.06 ·Reported ·Importance II ·Sources 1 ·Beijing

On November 6, a vlogger in Beijing was charged a default fee of 340 yuan by an inspection station while registering an electric motorcycle. After discovering that the normal cost is only a few dozen yuan, the vlogger returned to question the charge. Staff claimed 280 yuan was a "comprehensive service fee," but refunded the 280 yuan via WeChat on the spot after the vlogger threatened to call 12315 to report them.

China Agriculture Press's 'Two-Headed Shrimp' Popular Science Book Recalled and Pulled from All Platforms After Allegations of Fake Illustrations

10.29 ·Reported ·Importance II ·Sources 1 ·China

Readers pointed out that the cover and inner pages of the 'South China Sea Marine Life Popular Science Series' published by China Agriculture Press featured illustrations of 'two-headed shrimp.' The publisher stated it is notifying all platforms to remove and recall the books in question. The book had previously been recommended by the Ministry of Agriculture and Rural Affairs for the 2026 National Excellent Popular Science Book list.

Sichuan AITO Owner Says Car Caught Fire While Driving; Inspection Report Blames Reflected Sunlight from an Aromatherapy Bottle

10.22 ·Reported ·Importance II ·Sources 1 ·Sichuan

On October 22, an AITO owner in Sichuan posted a video on Douyin saying that in May this year his vehicle caught fire while driving without any collision, with flames shooting out from the passenger-side center console. The inspection report attributed the fire to "an aromatherapy bottle refracting sunlight." The owner asked in helplessness, and netizens sarcastically commented in the danmaku: "malicious fire."

Blogger says Huawei smartwatch return was refused, 960 yuan withheld and complaint video taken down

10.21 ·Reported ·Importance II ·Sources 1 ·China

On October 21, a Douyin blogger with 550,000 followers posted a video saying that the Huawei smartwatch they purchased did not support standalone video calls, so they applied for a refund and returned it within less than 10 seconds of receiving it; the merchant refused the 960 yuan refund citing a scratched screen and sent the item back, and their earlier complaint video was taken down.

Person involved in Jinmai Group canteen "lymph meat" incident says company has terminated contractor's contract

10.20 ·Reported ·Importance II ·Sources 1 ·Guangdong

On October 20, the person involved in the "lymph meat" incident at the canteen of Guangdong Jinmai Group posted that after more than a month of rights defense, they had received the company's decision to terminate the canteen contractor's contract, expressed satisfaction with the result, and received likes and support from many netizens.

Unified Delivery Charge at Qiligou Liquefied Gas Station in Zhuxi County Sparks Villagers' Gathering in Protest

10.20 ·Reported ·Importance II ·Sources 1 ·Zhuxi County, Shiyan

On October 20, the Qiligou Liquefied Gas Station in Zhuxi County, Shiyan City, Hubei Province no longer allowed residents to fill their own gas cylinders, instead requiring unified delivery and charging an additional service fee. Many villagers gathered in front of the gas station to express their dissatisfaction, questioning that they were being forced to buy. After the incident came to light, it drew support from netizens.

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