Recently, JD.com delivery riders posted online claiming that for some 'charity orders' on the platform, the rider's delivery income is displayed as 0 yuan, yet merchants are still required to pay delivery fees to the platform.
On November 4, a blogger posted a video claiming that while riding a motorcycle on a highway at night, the phone's navigation frequently and automatically jumped to third-party ad pages like JD.com due to normal vehicle vibrations, making it difficult to close and sparking heated discussion among netizens.
On November 3, a netizen posted a video demonstrating that when using a certain domestic Android phone to dial the 120 emergency number, the screen failed to enter the call interface. Instead, it popped up 'shake-to-open' ads for Douyin Lite, Meituan, JD.com, etc. The slightest movement caused automatic redirection, making it difficult to close.
During the Singles' Day period, a frontline employee at JD.com's Asia No. 1 warehouse posted that after finishing work at 11:40 PM on October 30, they had to clock in again at 6:00 AM the next morning. On October 31, they worked from 6:00 AM to 11:30 PM, a span of 17.5 hours, with no food available upon arrival.
On October 19, netizens discovered that on the JD Food delivery order page, the rider information column showed a red Party emblem and the words “Party Member Rider” before the delivery worker’s name.
A JD Daojia rider shared his daily routine on TikTok, showing the crowdsourced order-taking page with 21 orders completed that day and earnings of 100.09 yuan; the video was captioned "$15 earned in 8 hours." While eating a 10-yuan Northeast-style big rice wrap, he explained that rent in his small city is about 800 yuan. Foreign netizens in the comments section sent him gifts one after another and left messages urging him to take a month off.
On September 21, multiple workers gathered to defend their rights at the Shenzhen JD.com headquarters project. Workers stated that the construction party and general contractor, Shanghai Baoye, unilaterally canceled their access cards and demanded they leave the site before settling payments. Consequently, the workers protested at the project department's entrance, demanding the resolution of unpaid wages and related payment issues.
On September 16, JD.com food delivery riders reported that the platform's rest function has been changed to require approval from station managers. If not approved, the platform will continue to force orders on them. This mechanism has now been widely implemented across the country, sparking concerns among riders about the infringement of their labor rights.
On September 9, a JD Food delivery rider posted a screenshot of an order, in which the delivery information was labeled “CCP member rider.”
On September 3, 2026, a netizen published a post exposing that dispatched workers at JD.com's Shanghai Asia No. 1 warehouse account for as much as about 70%, allegedly violating the statutory red line on employment, with working hours exceeding 13 hours and strict meal and rest conditions.
Netizens revealed that the rest function for JD Food Delivery riders requires an application and approval from the station manager; without approval, the system continues to assign orders, and one rider's rest application was shown as rejected after submission.
On August 22, 2026, a JD Express employee in Shandong posted a video exposing the company's forced assignment of numerous non-delivery targets such as on-the-ground customer acquisition, and said that the company suspended work in the area and effectively pushed employees out despite no errors on their part.
On August 12, a JD.com courier in Shenzhen posted about his extremely long working hours and said he was criticized by managers for damaging the company's image; he was subsequently placed on indefinite leave.
On August 12, 2026, a JD heavy-cargo courier in Shenzhen exposed on social networks the extreme labor intensity of having only one day off in half a year, and was subsequently ordered by management to stop work indefinitely.
On June 16, 2026, a tech blogger posted a video exposing that an enterprise-grade mechanical hard drive he purchased from JD.com's self-operated section, which was promised to be brand new and unopened, was found upon disassembly to have internal firmware and a production date from a ten-year-old drive.