Suspected Bank Employee Reveals Internal Script Banning Words Related to Gambling and Fraud

Date2026.10.03

LocationChina

Fact statusReported

Importance II ●●●●●

Verification Reported · 1 Sources

In the comments section of a netizen's post complaining about their bank card being flagged for risk control, someone suspected to be a bank employee revealed that internal scripts require that words such as gambling and fraud, anti-fraud center, bank-police coordination, and reporting to the police must not be used when communicating with customers.

Evidence EVIDENCE

Sources 1 · Archived 0

SourceTypeReliabilityLink

李老师不是你老师

2026-10-03 18:06 · 10月3日，有网友吐槽国庆期间收到家人转账后建设银行卡入账不到一分钟即被封，客服仅称需等待3个工作日，评论区多人分享类似被一刀切风控经历，质疑反诈风控频繁误伤普通用户。

First-hand ●●●●●

Original

Context CONTEXT

Cause

Original event Netizen Complains That CCB Card Was Blocked Within a Minute of Receiving a Family Transfer During the National Day Holiday

10.03 ·Reported ·Importance II ·China

This event Suspected Bank Employee Reveals Internal Script Banning Words Related to Gambling and Fraud 2026.10.03 · Reported

Effect Not recorded yet

Coverage of this event COVERAGE

Sayings · 2026-10-03 18:02 On October 3, a netizen complained that after receiving a transfer from family during the National Day holiday, their China Construction Bank card was frozen less than a minute after the funds arrived; customer service only said they had to wait 3 business days, and many commenters shared similar experiences of blanket risk-control measures, questioning whether anti-fraud risk controls frequently misfire against ordinary users.

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