2026-10-19
On the evening of October 19, YTO Express issued an apology, denying claims such as that inquiries result in penalties, saying that its outlet had relayed incorrect information, leading the courier to mistakenly believe he faced a fine; it said only one work-order overtime assessment of 20 yuan was generated, and that the courier involved had been transferred out of his original service area.
2026-10-09
On October 9, Ms. Liu, seven months pregnant in Hangzhou, called customer service at the request of a YTO Express courier to cancel a shipping order. About 5 minutes later, the other party came to her door to question her about why she had complained; the courier said he would be fined 400 yuan. Ms. Liu called the police and sought medical treatment that night, where she was diagnosed with a threatened miscarriage.