According to Xinnwang reports on October 19, Mr. Wang from Yantai reported that his mother, in her seventies, has been charged for a Huawei video membership since December 2022. The charges were 12 yuan for the first month and 29 yuan per month thereafter, totaling over 1,000 yuan. The elderly woman neither used nor activated the service. The family demanded a full refund; customer service increased the offer from a 1-month refund to 24 months, refusing to refund earlier charges due to the time elapsed. Huawei stated they would arrange for verification and a response.