On October 10, the woman posted a follow-up video releasing the recording of Hello's customer service, in which the agent said the order was ruled the merchant's responsibility; she subsequently recovered 800 yuan and questioned why ordinary tourists can only end up paying for nothing.
Evidence EVIDENCE
Sources 1 · Archived 0
SourceTypeReliabilityLink
李老师不是你老师
2026-10-16 04:14 · 10月9日，一女子称在大理通过哈啰租特斯拉已购“剐蹭全赔”，还车仍被车行索赔4200元，被拦两小时后付800元才离开，后追回。
First-hand
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Context CONTEXT
Cause
10.09
·Reported
·Importance II
·大理
This event
Woman Releases Recording of Hello Customer Service Saying Order Was Ruled Merchant's Responsibility, Recovers 800 Yuan
2026.10.10 · Reported
Effect
Not recorded yet
Coverage of this event COVERAGE