JD Delivery's Promotional Event Sparks Discontent Among Couriers and Merchants
On Nov 9, a delivery courier publicly called out Liu Qiangdong, criticizing JD Delivery's "0.01-yuan treat" promotional event. The event forced merchants to bear the costs and drastically lowered courier delivery fees, causing courier earnings per order to drop far below normal levels, which triggered strong backlash from both merchants and couriers.