On August 7, 2026, netizens testing the systems found that when waiting in a queue on Tencent's and several telecom operators' customer service systems, typing "I am a foreigner" would immediately connect them to a dedicated human agent channel, sparking strong public doubts about super-national treatment.
Evidence EVIDENCE
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李老师不是你老师TG
2026-10-04 00:58 · 🎬🖼 8月7日，网友发现，在腾讯客服及各大运营商客服系统中，普通用户因账号功能受限等问题多次尝试接入“人工客服”，均遭遇自动化模板答复或无休止排队。
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This event
Tencent and Several Telecom Operators' Customer Service Exposed: Entering a Foreigner Identity Gets You an Instant Human Agent
2026.08.07 · Hearsay
Effect
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