A logistics courier in Luzhou, Sichuang, kneels and kowtows to a customer out of fear of complaints over a late delivery

On July 23, 2026, a logistics delivery worker in Luzhou, Sichuan, repeatedly knelt and kowtowed on the spot to apologize to a customer after a parcel delivery was delayed, fearing that a negative review and complaint from the customer over the delay would cost him his livelihood, sparking criticism of the platform's harsh penalties.