Shanghai Woman Reveals That China Railway Website's Customer Service Rating System Cannot Submit Negative Reviews

On October 16, a woman in Shanghai posted a video claiming that she received no response when seeking help from online customer service on the China Railway website, and that the satisfaction rating system could only be submitted by checking "Satisfied," sparking online discussion.

Evidence EVIDENCE

Sources 1 · Archived 0

SourceTypeReliabilityLink

李老师不是你老师

2026-10-16 15:34 · 10月16日，上海一女子爆料“中铁网”在线客服无法提交差评，只有勾选“满意”才能成功评价，引发网络热议。

First-hand ●●●●●

Original

Context CONTEXT

Cause Not recorded yet

This event Shanghai Woman Reveals That China Railway Website's Customer Service Rating System Cannot Submit Negative Reviews 2026.10.16 · Reported

Effect Not recorded yet

Coverage of this event COVERAGE

Sayings · 2026-10-16 15:20 On October 16, a woman in Shanghai revealed that the online customer service of "China Railway Network" would not accept negative reviews — you could only submit a review by checking "Satisfied," sparking an online debate.

Report