On the evening of October 3, Mr. Huang's car ran out of fuel at the Qianxi service area on the Guiqian Expressway, only a little over 20 meters from the gas station. His request to buy a small amount of loose gasoline was refused by the employee on duty, and he ended up spending 350 yuan to call a tow truck to move the car to the gas station. On the 7th, the station apologized, saying that emergency fuel drums were kept on site and that fuel could be obtained simply by signing and filing a report, and that the person on duty that night was a new employee who had been on the job for two weeks and was unfamiliar with the procedures.